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Deliveries

Returns

Terms & Conditions

Private Policy

Responsbility

BRITISH INDEPENDENT FASHION BRAND MADE IN THE UK

Returns

We're sorry it’s not right for you this time!

How do I return?

Please email info@carandthesky.com to advise us you wish to return your item. Once the return has been confirmed you will receive an email with instructions on how to return your item.

 

What items are returnable?

Items can be returned within 14 days of receipt of your shipment.

The items must be received back in their original condition.

The items must be unwashed and unworn.

The items must be returned in the original packaging with swing tags still attached.

Items of a delicate fabric must not be returned with any snags or pulls.

Please ensure there are no make up or fake tan marks on the garments.

 

Are there any charges for return?

You are responsible for the return shipping charges

Always obtain your proof of postage - We need this to track your return!

You are liable for the package until it has been delivered to us so we recommend you sending the item tracked.

If you have sent your parcel untracked and your parcel goes missing, you will need to put in a claim with your courier to cover the loss.

 

How soon will I get my refund?

Once your return is received and inspected, we will send you an email confirmation to notify you that your refund has been processed.

It takes up to 5 business days for our returns team to process your parcel

It can sometimes take up to 5 days for funds to reach your account.